Got Questions?
Everything you need to know before placing your order.
How long does shipping take?
Orders are processed and dispatched within 5 business days. Estimated delivery time is 7 to 14 business days, depending on your location. In some regions, delivery may take up to 25 business days. All orders include complimentary worldwide shipping.
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Can I track my order?
Yes. Once your order has been dispatched, you will receive a tracking number by email. You can track your shipment at any time through our Track My Order page.
What is your return policy?
We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, contact us at support@jacobpagani.com and we will guide you through the return process. Items must be returned in their original condition.
What materials are used in the watches?
Our watches are built with 316L stainless steel cases, sapphire or mineral crystal glass, and Japanese Miyota movements — the same components found in timepieces sold at several times the price.
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Which payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely.
How does the volume discount work?
An additional discount is applied automatically at checkout when you purchase more than one watch. 2 timepieces receive an extra 20% off. 3 timepieces receive 25% off. 4 or more timepieces receive 30% off, applied on top of the listed price.
Why is the store closing?
After years in the industry, Jacob Pagani has made the decision to permanently close this store. This is not a promotional campaign. When the final watches ship, the store closes for good. No restocks. No extensions.
How can I contact customer support?
You can reach us at support@jacobpagani.com. We respond to all inquiries within 3 business days.

